Once the order is submitted, you must contact our Customer Service Team by either sending an email to support@boutiquerugs.com or call our toll free number 1-855-585-4040 to cancel it. Unfortunately, we are not able to modify the orders.

You can cancel any order before it ships out. Generally, we ship out the orders the next business day, and if you need to cancel, you need to call/email before 10:30 am EST. However, once an item has been processed and shipped, it cannot be canceled.

If you missed the window to cancel the order, you can always set up a return and send the item back. Please note, return shipping costs may apply!