For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 60 days. All returns must be received unused and undamaged. We do not accept any returns after the 60-day time period. While we often provide free shipping to customers on their initial order, we are not able to offer free shipping on returns at this time. We can, however, discount return shipping rates for your convenience. This service is available for rugs that are EXACTLY 8' x 10' and or under the size of 8' x 10' . If the rug(s) are over 8' x 10', we are unfortunately unable to send discounted return labels for these sizes.
**If you would like to return your items through a different carrier company or have an item that is larger than 8’ x 10’, please contact our support team with assistance on these types of returns.
Please note: Merchandise returned damaged, without a return authorization number (RA#) or more than 60 days after the RA# was issued may be refused or incur 20% service fee.