For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 60 days. While we often provide free shipping to customers on their initial order, we are not able to offer free shipping on returns. We can, however, discount return shipping rates for your convenience. This service is available for rugs that are EXACTLY 8' x 10' and or under the size of 8' x 10' . If the rug(s) are over 8' x 10', we are unfortunately unable to send discounted return labels for these sizes.
**If you would like to return your items through a different carrier company or have an item that is larger than 8’ x 10’, please contact our support team with assistance on these types of returns.