ORDERS

How do I track my order?
We will send an email once your order ships with a tracking number. You may also monitor the location and progress of your order with the link below. If you...
Fri, 19 Jun, 2020 at 4:33 PM
Do you ship internationally?
We offer free shipping to the contiguous United States. Unfortunately, we cannot offer shipping to Alaska, Hawaii or any other territories under the control...
Fri, 19 Jun, 2020 at 4:33 PM
How do I modify/cancel an order?
Once the order is submitted, you must contact our Customer Service Team by either sending an email to support@boutiquerugs.com or call our toll free number ...
Fri, 19 Jun, 2020 at 4:34 PM
What should I do if there is a problem with my order?
If there is a problem or damage to your item as a result of negligence on the part of the shipping company, you should immediately contact our Customer Serv...
Fri, 19 Jun, 2020 at 4:34 PM
I received the wrong rug, what do I do?
If possible, send us your order number along with a picture of the front of the rug, and the back label. Once we receive it, one of our customer service rep...
Fri, 19 Jun, 2020 at 4:34 PM
What is your return policy?
 For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 60 days. All returns must be received unuse...
Fri, 19 Jun, 2020 at 4:35 PM
How are your rugs shipped?
Our preferred shipping company is FedEx. However, for larger rugs (9x12 and above), we utilize freight companies for our deliveries. Shipping from Georgia u...
Fri, 19 Jun, 2020 at 4:35 PM
How long will it take for a BO item to arrive?
Items on backorder are unable to be filled by our suppliers at the present moment. Unfortunately, we are unable to predict when they will have more in stock...
Fri, 19 Jun, 2020 at 4:38 PM