How can I know if my item is eligible for a return?
Modified on: Thu, 20 Jan, 2022 at 2:00 PM
- The item/items must be sent back in the condition that you received them. We will not be accepting heavily used items and rugs damaged after delivery, so please get in contact with us as soon as possible if there are any defects or damages to the rug.
- The item/items sent back to us will need to have the same shipping dimensions as how it arrived. Since we offer prepaid return labels, the dimensions on the labels and how the item is packaged must match as a result. If the item/items are not packaged properly for returns, there will be extra shipping charges deducted from the total refund of your order.
- When you receive your order, please make sure to inspect your items within the 60-day return window, to ensure there are no problems with your order otherwise, the resolution can not be guaranteed. If you have received items with damage/ defects on them or have reason to believe your item is missing, please report the problem as soon as possible to our support team.
- Please also acknowledge that any FedEx shipments that are not reported as missing for 5 days post-delivery shown in the tracking number will not be eligible for a refund or replacement. This period is extended to 20 days for items/orders shipped through freight companies.
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