We offer all of our customers a discounted standard shipping rate for their returns. If you would like to go with this option, you can contact our support team to receive a discounted prepaid shipping label. If you so wish, you are also more than welcome to return the products through different services and carriers.
Please acknowledge that if you choose to use another shipping service to return the items back to us, we would need the tracking number given to you by the carrier company, to ensure that your refund can be processed smoothly. Providing us with this information will help us in making sure your refund gets processed successfully. If you purchase a return shipping label from us, that information will be automatically entered into the system, and we will be able to see all the details of the return.