ORDERS

I received the wrong / defected / damaged item, what should I do?
When you receive your order, please inspect the items as soon as you possibly can, to ensure that there are no problems with your products. If you have rece...
Fri, 13 Aug, 2021 at 4:51 PM
Do you ship internationally?
We offer free shipping to the contiguous United States. Unfortunately, we cannot offer shipping to Alaska, Hawaii or any other territories (including APO/FP...
Wed, 6 Oct, 2021 at 12:16 PM
How do I track my order?
We will send an email with a tracking number once your order is shipped. You may monitor the location and progress of your order at the website of the relat...
Fri, 13 Aug, 2021 at 3:02 PM
How do I check the status of my order?
To check the status of your order, please contact our Customer Service Department.
Fri, 13 Aug, 2021 at 3:03 PM
What should I do if there is a problem with my order?
If there is a problem with your order or you received a damaged or wrong item, you should immediately contact our Customer Service Department. Please send u...
Fri, 13 Aug, 2021 at 3:03 PM
What is your return policy?
For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 30 days. All returns must be received unused...
Fri, 13 Aug, 2021 at 3:04 PM
What happens if I refuse the delivery?
There will be a certain fee deducted from the refund for the refused shipment. Please reach out to our Support Team to receive further information about ref...
Fri, 13 Aug, 2021 at 3:05 PM
The dimensions of my rug are different than what is displayed on the website! Should it be considered a manufacturing defect?
Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some varia...
Thu, 21 Oct, 2021 at 2:05 PM