You can reach our Customer Service Department by calling toll free 1-855-585-4040 between 9:00 A.M to 5:00 P.M EST Monday through Friday, 9:00 A.M to 6:00 P.M EST on Saturday and 12:00 P.M to 6:00 P.M EST on Sunday. We are also available for live online chat during those hours, or you may send an e-mail any time to: support@boutiquerugs.com .