We offer free shipping to the contiguous United States. Unfortunately, we cannot offer shipping to Alaska, Hawaii or any other territories (including APO/FPO) under the control of the United States at this time.
Our preferred shipping company is FedEx. However, we utilize freight companies for our deliveries for larger rugs (9x12 and above or orders containing oversize items). Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.
Once you have your tracking number, please ensure that you track it regularly. If the tracking number assigned to your order shows as delivered but you haven’t received your order yet, please contact our Customer Support team as soon as possible so that we can assist you better with your concern. Please acknowledge that any package/order that is not reported as missing for 20 days post the date of delivery shown in the tracking number will not be eligible for a refund or replacement.