Free shipping is available for orders within the contiguous United States, but it is important to note that international orders do not qualify for this offer.
For US orders, our preferred shipping company is FedEx (and UPS, albeit occasionally). However, we utilize freight companies for our deliveries of larger rugs (10x14 and above or orders containing oversized items). Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.
After obtaining your tracking number, make sure to monitor it consistently. If the tracking information indicates that the package is pending, or delivered but you have not received it, please reach out to us.
Please acknowledge that any FedEx/UPS/freight shipment that is not reported as missing for 5 days post-delivery shown in the tracking number will not be eligible for a refund or replacement.
Upon receiving your order, it is essential to inspect the items promptly to ensure they meet your expectations. To facilitate a smooth resolution process, report any issues, such as receiving incorrect, damaged, or defective items, or if you believe something is missing, to our support team right away. If the issue is not reported promptly, Boutique Rugs cannot guarantee a resolution.