We offer free shipping to the contiguous United States. We do not offer free shipping for international orders.
For US orders, our preferred shipping company is FedEx (and UPS, albeit occasionally). However, we utilize freight companies for our deliveries for larger rugs (9x12 and above or orders containing oversize items). Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.
Once you have your tracking number, please ensure that you track it regularly. If the tracking number assigned to your order shows as delivered but you haven’t received your order yet, please contact our Customer Support team as soon as possible so that we can assist you better with your concern. Please acknowledge that any FedEx/UPS shipment that is not reported as missing for 5 days post-delivery shown in the tracking number will not be eligible for a refund or replacement. This period is extended to 20 days for items/orders shipped through freight companies.