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How do I cancel my order?
How can I know if my item is eligible for a return?
When should I expect to receive my refund?
How can I start the return process?
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Do you ship internationally?
How do I track my order?
How do I check the status of my order?
What happens if I refuse the delivery?
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PAYMENTS AND BILLING
How do you guarantee my privacy?
How do I get a copy of my receipt?
Do I have to pay sales tax?
How does an item qualify for a price match?
What items do not qualify for a price match?
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How can I extend the life of my rug?
Are the colors on your website accurate?
Are the measurements on your website accurate?
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How do I clean my washable rug?
How do I wash my washable rugs in the washing machine?
How should I dry my rugs?
How long does it take to air-dry the rug?
How do I decide whether my rug will fit in the washing machine?
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Why should I buy a rug pad?
How should I clean my rug pad?
Can I vacuum my rug pad?
I received the wrong / defected / damaged item, what should I do?
The dimensions of my rug are different than what is displayed on the website! Should it be considered a manufacturing defect?
How do I contact you?