Boutique Rugs
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Contact us @ (855) 585-4040
Knowledge base
FAQ
CANCELLATION
1
How do I cancel my order?
RETURN
13
Return Policy
How can I know if my item is eligible for a return?
Return Address
When should I expect to receive my refund?
How can I start the return process?
View all 13
SHIPPING
6
Shipping
Do you ship internationally?
How do I track my order?
How do I check the status of my order?
What happens if I refuse the delivery?
View all 6
PAYMENTS AND BILLING
11
How do you guarantee my privacy?
How do I get a copy of my receipt?
Do I have to pay sales tax?
How does an item qualify for a price match?
What items do not qualify for a price match?
View all 11
PRODUCT INQUIRY
3
How can I extend the life of my rug?
Are the colors on your website accurate?
Are the measurements on your website accurate?
CARE&CLEANING
15
Color
Odors
Shedding
Fading
Sprouts
View all 15
WASHABLE RUGS
11
How do I clean my washable rug?
How do I wash my washable rugs in the washing machine?
How should I dry my rugs?
How long does it take to air-dry the rug?
How do I decide whether my rug will fit in the washing machine?
View all 11
RUG PADS
3
Why should I buy a rug pad?
How should I clean my rug pad?
Can I vacuum my rug pad?
ORDERS
2
I received the wrong / defected / damaged item, what should I do?
The dimensions of my rug are different than what is displayed on the website! Should it be considered a manufacturing defect?
CONTACT US
1
How do I contact you?