Boutique Rugs

CANCELLATION 1

• How do I cancel my order?

RETURN 13

• Return Policy
• How can I know if my item is eligible for a return?
• Return Address
• When should I expect to receive my refund?
• How can I start the return process?

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SHIPPING 6

• Shipping
• Do you ship internationally?
• How do I track my order?
• How do I check the status of my order?
• What happens if I refuse the delivery?

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PAYMENTS AND BILLING 11

• How do you guarantee my privacy?
• How do I get a copy of my receipt?
• Do I have to pay sales tax?
• How does an item qualify for a price match?
• What items do not qualify for a price match?

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PRODUCT INQUIRY 3

• How can I extend the life of my rug?
• Are the colors on your website accurate?
• Are the measurements on your website accurate?

CARE&CLEANING 15

• Color
• Odors
• Shedding
• Fading
• Sprouts

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WASHABLE RUGS 11

• How do I clean my washable rug?
• How do I wash my washable rugs in the washing machine?
• How should I dry my rugs?
• How long does it take to air-dry the rug?
• How do I decide whether my rug will fit in the washing machine?

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RUG PADS 3

• Why should I buy a rug pad?
• How should I clean my rug pad?
• Can I vacuum my rug pad?

ORDERS 2

• I received the wrong / defected / damaged item, what should I do?
• The dimensions of my rug are different than what is displayed on the website! Should it be considered a manufacturing defect?

CONTACT US 1

• How do I contact you?