When returning an item, it's crucial to package it exactly as you received it to prevent any damage during transit. The item must be rolled tightly from the width (short side) rather than lengthwise. If the item was initially delivered folded, please fold it back into the original box. Ensure the rug has a plastic covering similar to the one it was delivered in, and we suggest saving this wrapping in case you wish to return your products. It's important to note that not adhering to these guidelines may result in an additional charge on the return shipping, as per FedEx's policy. For further details, please refer to the return instructions video.