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I received the wrong / defected / damaged item, what should I do?
Do you ship internationally?
How do I track my order?
How do I check the status of my order?
What should I do if there is a problem with my order?
See all 8 articles
How do I contact you?
How do you guarantee my privacy?
How does an item qualify for a price match?
What items do not qualify for a price match?
Are there other price match restrictions?
How much time do I have for a price adjustment?
PRICING AND BILLING
How do I get a copy of my receipt?
Do I have to pay sales tax?
When will my credit card be charged?
What forms of payment do you accept?
See all 6 articles
How can I know if my item is eligible for a return?
When should I expect to receive my refund?
How can I start the return process?
See all 19 articles
How can I extend the life of my rug?
Are the colors on your website accurate?
Are the measurements on your website accurate?
See all 15 articles
How do I clean my washable rug?
How do I wash my washable rugs in the washing machine?
How should I dry my rugs?
How long does it take to air-dry the rug?
How do I decide whether my rug will fit in the washing machine?
See all 11 articles
Why should I buy a rug pad?
How should I clean my rug pad?
Can I vacuum my rug pad?
How do I cancel my order?
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