Return Policy
We are delighted to offer free shipping on returns within 60 days of the delivery date.   We are proud to be the first company to sell premium rugs and ho...
Tue, 13 Dec, 2022 at 3:07 PM
How can I know if my item is eligible for a return?
The item/items must be sent back in the condition that you received them. We will not be accepting heavily used items and rugs damaged after delivery, so p...
Tue, 13 Dec, 2022 at 3:31 PM
Return Address
560 Marine Drive Calhoun GA 30701
Thu, 24 Feb, 2022 at 12:38 PM
When should I expect to receive my refund?
Once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item wi...
Tue, 16 Aug, 2022 at 2:36 PM
How can I start the return process?
To start the return process please click on the link: Please fill in the order number and email address on the ret...
Fri, 10 Dec, 2021 at 1:08 PM
Where do I need to put the order number?
When you create your return label using the return app, your order number will be automatically added to the return label. You don't need to write down...
Tue, 30 Aug, 2022 at 3:29 AM
I have not heard back from my authorization request, what should I do?
If you are not sure about your eligibility and have not received any confirmation, please contact us and we will be able to better assist you with the retur...
Fri, 13 Aug, 2021 at 3:24 PM
How would I prepare the item for return?
We would kindly request that any and every item that you are interested in returning be packaged exactly how you received the item initially. This is crucia...
Fri, 10 Dec, 2021 at 1:13 PM
How do exchanges work?
If you are interested in exchanging any of your items, we would kindly ask that you place a new order for the desired item. As we do not have a direct excha...
Fri, 10 Jun, 2022 at 4:27 PM
How would I return multiple items from the same order?
You can process return labels separately if you wish to return multiple items since our system only allows selecting one item at a time when generating labe...
Fri, 10 Dec, 2021 at 1:11 PM