RETURN

Return Policy
If you are not completely satisfied with your purchase, you may return unused items within 60 days. Unfortunately, we are unable to accept returns from inte...
Thu, 24 Feb, 2022 at 12:39 PM
How can I know if my item is eligible for a return?
The item/items must be sent back in the condition that you received them. We will not be accepting heavily used items and rugs damaged after delivery, so p...
Thu, 20 Jan, 2022 at 2:00 PM
Return Address
560 Marine Drive Calhoun GA 30701
Thu, 24 Feb, 2022 at 12:38 PM
When should I expect to receive my refund?
Once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item wi...
Fri, 13 Aug, 2021 at 3:22 PM
How can I start the return process?
To start the return process please click on the link: https://boutiquerugs.com/apps/returns Please fill in the order number and email address on the ret...
Fri, 10 Dec, 2021 at 1:08 PM
Where do I need to put the order number?
When you create your return label using the return app, your order number will be automatically added to the return label. If you choose to use another ship...
Fri, 10 Dec, 2021 at 1:09 PM
I have not heard back from my authorization request, what should I do?
If you are not sure about your eligibility and have not received any confirmation, please contact us and we will be able to better assist you with the retur...
Fri, 13 Aug, 2021 at 3:24 PM
Who is responsible for return shipping?
Please acknowledge that the return shipping fees are the responsibility of the customer. While we often provide our customers with free initial shipping on ...
Fri, 10 Dec, 2021 at 1:10 PM
How is the price of the discounted rate determined?
There are many factors that go into providing you with the best rate possible. We take into account the weight of the product, the travel distance, and the ...
Fri, 13 Aug, 2021 at 3:25 PM
How would I prepare the item for return?
We would kindly request that any and every item that you are interested in returning be packaged exactly how you received the item initially. This is crucia...
Fri, 10 Dec, 2021 at 1:13 PM