Return Policy
We are delighted to be the only company to offer FREE shipping* on returns within 60 DAYS of the delivery date!   We are proud to be the first and only co...
Mon, 20 Nov, 2023 at 4:46 PM
Once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item wi...
Fri, 7 Apr, 2023 at 1:55 PM
Where do I need to put the order number?
When you create your return label using the return app, your order number will be automatically added to the return label. You don't need to write down ...
Tue, 30 Aug, 2022 at 3:29 AM
I have not heard back from my authorization request, what should I do?
If you are not sure about your eligibility and have not received any confirmation, please contact us and we will be able to better assist you with the retur...
Fri, 13 Aug, 2021 at 3:24 PM
How would I prepare the item for return?
We would kindly request that any and every item that you are interested in returning be packaged exactly how you received the item initially. This is crucia...
Fri, 7 Apr, 2023 at 1:32 PM
How do exchanges work?
If you are interested in exchanging any of your items, we would kindly ask that you place a new order for the desired item. As we do not have a direct excha...
Fri, 10 Jun, 2022 at 4:27 PM
How would I return multiple items from the same order?
You can process return labels separately if you wish to return multiple items since our system only allows selecting one item at a time when generating labe...
Fri, 7 Apr, 2023 at 1:37 PM
How long do I have before the return label expires?
For the prepaid FedEx return labels you receive from us, you have until 30 days before that label is no longer usable. However please make sure to use the l...
Fri, 7 Apr, 2023 at 1:53 PM
Where do I take my item once it is ready to be returned?
Once you have prepared your item for return and choose to use our return label, you may take the package to any FedEx location/store. If you are unable to d...
Fri, 7 Apr, 2023 at 1:52 PM
How can I find FedEx locations near me?
When you go to there will be more information available regarding the nearest FedEx locations to you.
Fri, 13 Aug, 2021 at 3:31 PM