Once you have prepared your item for return and chose to use our return label, you may take the package to any FedEx location/store. If you are unable to drop the package off at a FedEx store (due to medical and distance related reasons), you may call FedEx customer service to schedule a pickup of the package from your home, but please be aware that there is an extra fee associated with this method that FedEx requires. This would be the responsibility of the customer to handle this payment with FedEx directly.
Please note that our return labels are only used with FedEx, so sending them via UPS, USPS, or any other carrier system will not work with our return label. However, if you choose to use a different label, you may drop off the package at the designated location for your label providers. If done this way, please send us the tracking information to our Support Team, so that we will be able to apply the refund as fast as possible upon receiving the packages back.