We are delighted to be the only company to offer FREE shipping* on returns within 60 DAYS of the delivery date!
We are proud to be the first and only company to sell rugs and home accessories to offer an extensive 60-day return window combined with free shipping on returns, in addition to free shipping on all orders. Returns are fairly simple through our shipping labels. Unfortunately, we are unable to accept returns from Alaska, Hawaii, and international orders at this time.
If the width of your rug measures less than 8'8", you can utilize our self-service portal to automatically initiate the return process. (If the link doesn't work, you can use this address: https://return.boutiquerugs.com/)
If the width is 8'8" or exceeds it, please send us an email to request a return authorization and we will manually provide you with a return label.
Here is our email address: firstname.lastname@example.org
* Please be informed that a re-stocking fee is a part of our return policy and ($20) will be imposed on all returned items to ensure the smooth operation of our return process
For further information on how to package your items, please find the tab for return instructions below.
Please acknowledge that we are unable to accept returns for international orders at this time.
Returns should be mailed to the following address:
560 Marine Drive Calhoun GA 30701
To receive a prepaid shipping label please click on the link that will lead you to the return page: https://return.boutiquerugs.com/br-apps/bReturn/customer. If you so wish, you are also more than welcome to return your product(s) through different services and carriers. Please acknowledge that if you choose to use another shipping service to return your item(s), we would need the tracking number given to you by the carrier company. If you purchase a return shipping label from us, that information will be automatically entered into the system, and we will be able to see all the details of the return.
When you receive your order, please make sure to inspect your items within the 60-day return window, to ensure there are no problems with your order otherwise, the resolution cannot be guaranteed. If you have received a wrong, damaged or defected item or you believe your item is missing, please report the problem as soon as possible to our support team. For damaged, defective or wrong items please send us an email that includes the order number along with clear pictures showing the damage/defect and a picture of the back label. Once we receive the requested information, one of our customer service representatives will forward the issue to the Quality Check Team for further investigation and can assist you in resolving the issue in the most convenient way possible.
Please also acknowledge that any FedEx/UPS/freight shipments that are not reported as missing for 5 days post-delivery will not be eligible for a refund or replacement.
● In order to be eligible for a full refund, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair.
● The item/items must be sent back in the condition that you received them. We will not be accepting heavily used items that are damaged after delivery as a result of consumer usage.
● You can use the packaging your items arrived in for your returns. If you lose the package or the package gets damaged while opening, you may use a new box or plastic package depending on the initial shipping type. Our customers are responsible for the return packaging and packing material.
● If you'd like to schedule a pickup for your rug in which the size is 8'8'' or more please make sure you choose FedEx Express Saver instead of FedEx Ground service.
● The item/items sent back to us will need to have the same shipping dimensions as how it arrived. Since we offer prepaid return labels, the dimensions on the labels and how the item is packaged must match as a result. If the item/items are not packaged properly for returns, there will be extra shipping charges deducted from the total refund of your order.
● If the returned item is damaged due to improper packaging, damage fees may be deducted from the refund. If the return shipping is subjected to a surcharge on the delivery company's end due to improper shipping dimensions, the total surcharge amount will be deducted from the refund. Once you have securely packaged your rug, please take some photos of the package and save them until you are fully refunded in case of any damages that may occur to the item(s) returned. Please see below for proper packaging instructions:
560 Marine Drive Calhoun GA 30701
All our rugs are eligible for full refunds as long as they are:
● Returned within 60 days of receiving your order
● Returned in the same condition as delivered
● Returned in the same dimension
Please note that clearance items are an exception and are considered final sales, which means they are not eligible for a return. If you are interested in purchasing a clearance item we encourage you to carefully consider your purchase.