RETURN POLICY

We are delighted to offer a free return if you choose your refund in the form of a gift card on returns within 60 days of delivery!

Please be aware that:

  • The return shipping fee is a part of our return. The cost of return varies based on the product and will be shown when you process your return.

  • We do not accept returns from Alaska, Hawaii, U.S. territories, and international orders.

  • You can return your product(s) through different services and carriers. Please acknowledge that if you choose to use another shipping service to return your item(s), we will need the tracking number provided to you by the carrier company. 

  • Custom rugs, clearance items, cleaning products, rug tapes, and corner rug pads are exceptions and are considered final sales, which means they are not eligible for a return.

    You can follow the link to process your return:

https://return.boutiquerugs.com/br-apps/bReturn/customer

REFUND ELIGIBILITY

All the products except stated above are eligible for a refund if they meet the following criteria:

  • Returned within 60 days of delivery

  • The item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair. Otherwise, Boutique Rugs can decline refunds for heavily used items that show damage after delivery due to consumer usage.

  • The item/items being returned must match the precise shipping dimensions as when they were first received. If the item is not packaged correctly for return, extra shipping charges will be deducted from the total refund of your order.

  • When returning items, please use the original packaging they arrived in. If you happen to lose or damage the original packaging, you may use a new box or plastic package, depending on the type of shipping that was used for the initial delivery. Please note that you are responsible for arranging the return packaging and packing materials.

  • Once you have securely packaged your rug, please take some photos of the package and save them until you are refunded in case of any damages that may occur.

  • If your rug is 8'8'' or larger, please use FedEx Express Saver instead of FedEx Ground service when scheduling a pickup.

For further information, please refer to the return instructions video:

https://www.youtube.com/watch?v=TZtoOJ1d41A&ab_channel=BoutiqueRugs