If you are not completely satisfied with your purchase, you may return unused items within 60 days. Unfortunately, we are unable to accept returns from international orders at this time.

 

While we often provide free shipping to customers on their initial order, we are not able to offer free shipping on returns at this time. We can, however, discount return shipping rates for your convenience. We are able to offer discounted return labels for rugs with a width up to 9'10" (9'10" being non-inclusive). If you would like to return an oversized item between the width of 8’ 8” and 9’ 10”, you will need to email support@boutiquerugs.com. Once we receive your email, our agents will be able to assist you by providing a discounted FedEx Express Saver label. Should you wish to return a rug with a width that is 9'10" or more, please return your rug following the return instructions on our shipping and return policy page. Once you have mailed your rug back to us, please send an email to us at support@boutiquerugs.com to let us know the tracking number. We'll track the package and your refund will be issued to your original method of payment within 5-7 business days of the item being received in our warehouse.


Returns should be mailed to the following address:


560 Marine Drive Calhoun GA 30701


To receive a discounted prepaid shipping label please click on the link that will lead you to the return page: https://boutiquerugs.com/apps/returns


If you so wish, you are also more than welcome to return your product(s) through different services and carriers. Please acknowledge that if you choose to use another shipping service to return your item(s), we would need the tracking number given to you by the carrier company. If you purchase a return shipping label from us, that information will be automatically entered into the system, and we will be able to see all the details of the return.


When you receive your order, please make sure to inspect your items within the 60-day return window, to ensure there are no problems with your order otherwise, the resolution can not be guaranteed. If you have received items with damage/ defects on them or have reason to believe your item is missing, please report the problem as soon as possible to our support team.


Please also acknowledge that any FedEx shipments that are not reported as missing for 5 days post-delivery will not be eligible for a refund or replacement. This period is extended to 20 days for items/orders shipped through freight companies.