Our customers will have an hour to cancel their orders after the order is placed. You may cancel your order from the link in your order confirmation email. ...
Fri, 7 Apr, 2023 at 5:04 PM
Payments are handled via our secure payment gateway partner, Braintree Payments. Braintree Payments is a PayPal company and PCI compliant. As a PayPal...
Fri, 7 Apr, 2023 at 5:10 PM
How does an item qualify for a price match? To qualify for a price match, the competitor’s product must be the exact same product with the same brand, item...
Fri, 7 Apr, 2023 at 5:13 PM
Do the color and design ever vary on your rugs?
The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product an...
Thu, 1 Jun, 2023 at 5:06 PM
How do you guarantee my privacy?
We carefully follow all online industry standards for customer security and privacy.
Fri, 7 Apr, 2023 at 3:15 PM
Can offers be combined?
Offers cannot be combined with any other promotions or offers.    
Fri, 7 Apr, 2023 at 3:16 PM
Are there any exclusions to coupons, discount codes and deals?
Coupons, discount codes, and deals do not apply to rug pads, including clearance items, special collections, warranties, gift cards, and cleaning products, ...
Thu, 18 May, 2023 at 2:39 PM
The dimensions of my rug are different than what is displayed on the website! Should it be considered a manufacturing defect?
Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some varia...
Fri, 7 Apr, 2023 at 3:19 PM
Do you have non-slippery backings underneath your rugs?Do you have non-slippery backings underneath your rugs?
None of our rugs have rubber backings that prevent them from slipping. We kindly recommend purchasing a rug pad for your rug. A rug pad will not only preven...
Fri, 7 Apr, 2023 at 3:22 PM
Do you offer different thicknesses of rug pads to accompany the rug?
Our rug pads have different thicknesses. If you are looking for a thick, natural, and stain-resistant rug pad that provides extra cushioning under the rug, ...
Fri, 7 Apr, 2023 at 3:25 PM